Inbound Call Center Outsourcing Services
RBS Tech inbound Call Centre outsourcing services are founded on contact center excellence. Although an Omni channel is essential in the current landscape, approximately 67% of callers still prefer interacting with company representatives over the phone. RBS Tech agents are thoroughly prepared to deliver exceptional customer experiences, with a focus on rapid response, attentive listening, effective learning, and a solution-oriented approach, along with employing other industry-specific techniques.
Travel Reservation
The travel industry has faced significant challenges due to the impact of COVID-19. Prior to the pandemic, only 5% of travel bookings experienced changes or cancellations, but in the last four years, this number has surged to 50% to 100%. Additionally, many countries frequently modify their travel regulations and requirements. Travel companies are currently operating with reduced budgets. RBS Tech offers highly trained agents proficient in advanced technologies and software. We provide these services at a highly competitive rate, ensuring cost savings of 40% to 70% compared to other providers, all while offering round-the-clock support.
Inside Sales
Generating sales revenue stands as the primary goal for an inbound call center BPO. Swift response times, accurate product details, precise pricing quotes, secure payment processing, reliable shipping, and effective scheduling all play crucial roles in this sphere. These fundamental processes are at the core of our commitment to inbound contact center services. RBS Tech equips its agents with essential tools and training to ensure their effectiveness at the sales desk. This training emphasizes accurate information delivery and professional sales closing behavior, ultimately leading to increased sales outcomes.